DataBank received recognition for its exceptional work helping organizations operate more efficiently using Hyland’s content services platform.
KING OF PRUSSIA, MARCH 16, 2020 – DataBank, a leading provider of business process solutions and services, was honored by Hyland Software as a Diamond Level Support Partner for the fourteenth consecutive year, as well as a Platinum Elite Level Partner at Hyland’s 2020 Partner Summit in Dallas, Texas. These accolades are the highest level of prestige offered by Hyland, with very few companies receiving both honors.
Platinum Level Partner Award
As a top OnBase reseller in North America, the Platinum Level Partner Award recognizes DataBank’s sales performance and excellence, proving their expertise and passion for process improvement and digital transformation. The criteria are based on software revenue, new customer acquisition and cross-selling of existing customer base.
The Diamond Award is an annual recognition for partners that go above and beyond to ensure the OnBase Community is supported with the utmost of excellence. This accomplishment highlights DataBank’s dedication to their customers and the long-lasting relationships that they’ve created. DataBank works hand-in-hand with customers to understand and meet their needs, while also ensuring the processes put in place are both flexible and scalable for the years to come. Criteria are based on training, customer retention, ratio of employees providing support to the number of customers, and percentage of customers using the current software release.
“The DataBank Team is honored to once again receive these achievements from Hyland,” said Matt Charlson, President at DataBank. “We are customer-centric in everything that we do, not only in regards to simplifying business processes, but also when it comes to empowering our customers and revealing their potential. We are very thankful for our customer base and the solutions that we’ve created together, we wouldn’t have received these awards without their dedication and trust in us.”
“We take great pride in our global partner program, building a diverse partner community that offers robust content services solutions to organizations worldwide. Our partners’ success is our success, and we congratulate DataBank for its commitment to customer success and achievement as a Platinum Level Partner and Diamond Level Support Partner award winner,” said Bill Kavanaugh, vice president of sales at Hyland.
The Hyland Global Partner Community is an exclusive team of more than 300 Hyland partners. They provide expertise and hands-on support for OnBase, as well as the many complementary technologies that make up content services solutions. Providers work with Hyland to give customers the highest level of technical support. And they get continuous OnBase training and the backing of Hyland, a highly respected channel-friendly vendor.
DataBank, a Kyocera Group Company, is North America’s leading end-to-end business process solution provider. DataBank offers award-winning solutions that help simplify organizations’ business processes. Some of these solutions include document scanning, data capture solutions, enterprise content management software, business process outsourcing, staff augmentation and workflow design and implementation. These highly configurable, a la carte solutions can be out-of-the-box for hassle-free deployment, customized to address unique business needs, or completely managed by DataBank’s team of experts, allowing you to focus on your core business.
Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit Hyland.com.