[King of Prussia, Pennsylvania] – January 26 – In conjunction with the announcement of a new Customer Success department, DataBank has named Mark Pinter as the Director of Customer Success for the process improvement and technology solution provider’s portfolio. Pinter will lead a new team of Customer Success Managers to offer expanded support for customers who partner with the company to solve complex data and operational challenges, many of which have been exacerbated by COVID-19.
The change is aligned with the company’s expanding capabilities and the growing complexity in business challenges faced by the customer base. “We see this team as a foundational bridge between relationship management, solution delivery, and support,” CEO Matt Charlson said. “Our solutions can be complex, so we invested in a team that will ensure our customers’ goals are met and their visions are realized. Our customers are working to improve patient care, better serve constituents, innovate supply chains, and the list goes on. We’ll continue to evolve our organization to support those efforts because we believe in them.”
As organizations accelerate their digital transformation strategies, the new department will help empower the aggressive innovation customers require to push forward successfully.
“In today’s world of ‘get it done’, service businesses often lose sight of nurturing customers beyond the project. That is where we see true innovation and customer objectives reached into a trusted relationship.” Pinter said. “Our focus is to build long term relationships aligning our customers’ business goals with DataBank’s offerings. We do this to earn our role as the go-to trusted partner allowing DataBank to do what we do best so that the customer can do better with what they do best.”
The Customer Success team will work directly with customers and the account team to produce more efficient and meaningful work, helping customers achieve more. The department’s additional positions will be filled in the coming weeks.