One of our nation’s top non-profit Healthcare networks chooses one of the nation’s leading document conversion service providers
DataBank

One of the nation's leading not-for-profit networks of community-based healthcare providers, with dozen of locally run acute care hospitals as well as physician organizations; medical research units; long-term care centers, and other health-centric facilities was formed in an effort to curtail rising healthcare costs. As they transformed into a healthcare organization dedicated to quality and affordable care when, where and how patients needed it, they also sought ways to reduce internal operating expenses while improving administrative functions.

Human Resources was an area where they realized an opportunity to improve internal operating efficiency. Since there were multiple locations across the regions they served and well over 10,000 healthcare professionals including doctors and staff, managing personnel files and responding to inquiries was a painstaking task.

To address the challenge, they established an HR call center where all records are centrally managed - documents scanned, indexed, and quality checked by DataBank are imported directly into their OnBase system where records are easily retrieved and files are managed effortlessly.

Protecting the confidentiality of personnel records was one of the key decision criteria, which they realized their previous service provider could not control. System maintenance and software support to ensure maximum uptime and responsiveness, if and when issues occurred, was also another critical requirement.

After receiving several proposals, touring one of DataBank’s production centers, observing and reviewing internal security controls, and learning of DataBank’s SAS70 Type II certification and adherence to HIPAA regulations, this Healthcare organization was confident that any security and confidentiality concerns would be completely addressed. The fact that DataBank and its nationwide support center received Hyland Software’s highest technical support award – the Diamond Award – completely satisfied their software support needs. They have since come to realize that DataBank’s data entry accuracy rates are superior to what they previously experienced and exceeded their expectation.

Their desire and intent to move other departments and other regions to transition to DataBank services bears evidence to their high level of satisfaction with DataBank services and support.

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