Logistics & Supply Management Organization Continues to Improve Operational Excellence with Services Provided by DataBank

This progressive Logistics and Supply Chain Management organization with operational centers nationwide built much of their success on the application of technology to improve their clients’ business processes. With a growing client base, they recognized the need to address the challenges they faced in their Accounts Payable department. Based on past experience and a strong business relationship which mirrored that of a valued partner who consistently lived up to their commitments, DataBank was selected.

Challenges Faced

As their client base grew, they realized the need to streamline AP and move to Electronic Document Management.

• Matching and verifying bills of lading with purchase orders and invoices using paper documents became more demanding and more prone to error. Any implemented solution needed to ensure a consistent approach to processing these documents and improve accuracy.


• Utilization of staff had to be improved – growth in business did not necessarily mean a proportionate growth in personnel.


• With an increase in their business came matching growth in payables, thus taking advantage of discounts was challenging.


• Offsite storage and ready access to those documents was expensive and time-consuming.

DataBank Selected Based on Track Record of Delivering Results and Value

Knowing that successful organizations focus on their core strengths, they knew that managing and scanning paper was better outsourced to an experienced document management company.

• DataBank’s Digital Mailroom Services provides document preparation, scanning, indexing, and QC, and electronically and securely transfers images and metadata for import to Digitech software.


• DataBank generates document indices by accessing information from a subset of the client’s database, thus reducing data entry effort and cost.

Benefits of the new system

• DataBank’s solution delivers speedier processing, greater accuracy, improved customer service and allows staff to focus their strengths on higher level activities.


• Significant improvements in document access and control are achieved while operating costs are reduced


• Rapid ROI - The solution pays for itself. With improved cash management and minimal effort, they are able to take advantage of discounts on their payables.

“Our AP Department staff easily retrieves documents electronically without the need to search through file cabinets and folders. It has eliminated remote storage areas. With DataBank services, our staff focuses on decision-making tasks and leaves repetitive activities associated with managing incoming documents to the experts.”
“With remote access, our field personnel are able to easily and rapidly access an account’s history, answer questions on the spot and resolve any discrepancies immediately, thus significantly improving customer service. The solution has eliminated calls and call-backs and automatically provides a paperless trail of events and account activities.”

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