Gold Seal of Approval Health System Selects DataBank

Southcoast Health System, a community-based, not-for-profit charitable organization offers an integrated array of health services throughout Southeastern Massachusetts and East Bay, Rhode Island. Their progressive approach to providing healthcare through their use of advanced technology and proven clinical procedures, coupled with the professionalism of their staff throughout their 730 bed system has earned Southcoast Health System the Joint Commission's Gold Seal of Approval.

But Southcoast didn't stop there; they looked for ways to improve and streamline their administrative functions and systems to increase efficiency while continuing to improve service to their clients. They did the research and determined that new document management Software-as-a-Service (SaaS) solutions offered what was needed.They selected a solution provided by DataBank IMX which would deliver a quantum leap in productivity.

A Little Background

In their Patient Accounts department, Southcoast deployed their first document management systemin the late 1990's when a microfilm system was installedat their St. Luke's and Tobey Hospitals. At their Charlton Memorial facility they implemented a standalone system which provided the ability to scan and index documents.

As Janet Scanlon , Team Leader of the Records Management section of Patient Accounts explained ,"Although these systems provided more functionality when compared to paper-based filing , they werevery rudimentary systems. A good portion of an employee's time was spent each day retrieving information from the systems. It was labor intensive anda costly process." In searching for a more efficient approach to managing documents, Southcoast implemented a premise-based document management solution that provided greater functionality and flexibility.

Lifting the Burden from Valuable IT Resources

In keeping abreast of advances in technology and evaluating how they could further improve their operations,the IT team knew that significant advantages could be achieved with a Software-as-a-Service (SaaS) solution.They realized that continuous improvement oftheir internal systems would help them keep pace withthe needs of the clients they served.

But, they knew that a software product alone was not the answer - they also knew that selecting a full service solutions provider with a track record of successful deployments coupled with an excellent support structure were essential decision criteria for their mission-critical applications.

Based on these criteria Southcoast selected DataBank,a leading document solutions provider and integrator, to provide consulting and conversion services needed to convert their premise-based system to DataBank Online Services (DBOS). DBOS is a SaaS solution based on OnBase architecture."

The advantage we saw with DataBank Online Services was lifting an unnecessary burden from our IT staff' explained Janet Scanlon. "Additionally, DataBank hadall the capability, expertise, and capacity to migrate alldata from our servers to DBOS."

World-Class Protection of Mission-Critical Information

"Furthermore," as noted by Kevin Dwyer, Director,Southcoast Patient Accounts, "DataBank's SAS 70,Type II , Tier 1 data center, complete with secure webb asedaccess, and the OnBase security suite gave us the assurance that our confidential information wouldbe protected . Additionally, DataBank's solution enhanced our compliance to HIPAA regulations. It gave us all the benefits of a fully-featured Disaster Recovery system. Plus, all of the maintenance and overhead that burdened IT was now gone."

Janet added , "We are pleased to have reduced cost, provided remote access to internal customers at our three hospital sites, assisted the department with security and compliance issues, automated the processing of our incoming 835 payments from our insurance payers and eliminated the backfile of paper that had always been a concern."

Southcoast has conservatively experienced a 15% gain in productivity, while providing the department with the ability to handle a larger workload at the same staff level. Janet Scanlon concluded, "DataBank support has been great - excellent response. DataBank's sales engineer has been terrific; he really understood our needs and how best to satisfy them.

And, would I recommend DataBank Online Services and DataBank? Yes I would."

ABOUT DATABANK

DataBank is the premier national provider of high quality document conversion services, imaging systemsand solutions with production and service facilities across the United States. As a leader in this industry, DataBank keeps pace with the rapid changes in technology, offering proven solutions and services that areof the highest quality available, while retaining the importance of their primary focus: DataBank clients and their complete satisfaction.

Lower costs, manage documents and improve your organization's access to information.
Contact a DataBank expert today.