Verizon Business recognizes DataBank's Network Solution.
Company Background and Industry
Record keeping and information management can be a complex and challenging task for manybusinesses. In today’s fast-paced and ever-changing business environment, organizations are faced with many challenges relating to how to deal with documents. No longer is a document just a piece of paper. It may have been created digitally or scanned from paper or microfilm.When companies seek help, they turn to service providers of imaging and information solutions such asDataBank IMX. The company provides services, technologies, tools, and methods to capture, manage,store, preserve, and deliver information for their clients securely. The company’s services include imagingsolutions that range from the latest digital document conversion, microfilm conversion, and data entry, toonline document management and records storage. DataBank IMX primarily serves customers in financialservices, health care, manufacturing, education, and government.
Key Business Challenges
Secure data storage and retrieval are key customer requirements, driven in part by regulations suchas HIPAA, PCI, and Sarbanes-Oxley. Databank IMX’s previous communications supplier was using anIP VPN with IPSec tunneling, but they lacked the ability to segregate and prioritize traffic, which wasneeded to meet the security needs of some customers.Customers with high security needs are also interested in or require SAS 70 (Statement on AuditingStandards No. 70) Type II certification of their document management providers. The certificationdefines the standards required, and includes an independent auditor assessment of the internalcontrols of a service provider. Without network improvements, the company had little chance ofreceiving SAS 70 Type II recognition. “We went through a readiness review, and 90 percent of thechanges needed were security-related,” says DataBank IMX CIO Chad Van Norman.In addition, standardization across multiple national locations was required. “We had this hodgepodgein our nine locations, nine firewalls, different configurations, etcetera” says Van Norman. The situationhampered business goals from efficient internal processes to audit certification. “We needed a world-class solution for our client’s information,” says the CIO.
The Solution
DataBank IMX sought a comprehensive solution that could address business issues across the board.And with Verizon Business, Van Norman found a company able to provide all the pieces to the puzzle.The comprehensive Verizon Business solution includes Private IP (a Layer 3 virtual private network),WAN Management, Managed Firewall, Data Center Colocation, Hosted IP Centrex, and Site Services.
Challenge
Achieve market differentiation with SAS70 Type II certification
Increase sales through hardened network security
Realize internal business process efficiencySolution
Private IP
Managed WAN
Managed Firewall
Data Center Colocation
Hosted IP Centrex
Site Services
Business Value
Connect. IT standardization supports more efficient operations
Optimize. New market opportunities due to security of Private IP virtual private network
Grow. Ability to expand due to contract with multi-faceted provider
Innovate. IP network supports new solutions such as VoIP and video
Databank IMX Secures New Markets with Private IP
Verizon Business consolidated data warehousing at its data center in Philadelphia for more efficientdata storage and retrieval. Now, applications such as optical character recognition (OCR) software canbe centrally deployed and used by multiple locations, allowing DataBank to control software standardsand licensing costs.
We've not only limited the devices that need to be managed, but also those managing them are people who do it for a living.
– CHAD VAN NORMAN, DATABANK IMX CIO
With WAN Management and Managed Firewall, the Private IP network is more than just secure andefficient; it’s also managed by Verizon Business’s team of experts who work closely with Databank IMX’sCIO. This leaves Van Norman free to concentrate on support for business goals instead of day-to-dayoperational details. And when major physical changes occur due to business growth, Site Services willhandle site prep work, including wiring and installation.Hosted IP Centrex adds a final layer of functionality to the solution, delivering voice service with a fullsuite of subscriber and administrative features over the IP network.
Why Verizon Business?
DataBank IMX was looking for a company with a broad portfolio, depth of experience, and long-termcommitment to the future of communications. Verizon Business has the technology and expertiseto provide a comprehensive solution that spans networks, WAN management, security, hosting, IPapplications, and site services.“It was very important to match with a partner with a national footprint that is present in all markets,”says Van Norman. “If there is a problem, I have one company to go to.” And he says a single billingsource helps streamline management.
Results and Next Steps
With one provider for network transport, WAN management, and security, DataBank IMX has bothstrengthened and simplified its vital IT environment. “We’ve not only limited the devices that need tobe managed, but also those managing them are people who do it for a living,” says Van Norman.Now, the company can increase its focus on what it does best, and leverage Verizon Business for itsexpertise. “We don’t have to train on network products, for example. We have no interest in doing that,”says Van Norman. “We say, ‘you are good at it, you do it.’ Our job is to deliver world-class documentmanagement solutions which delight our clients.”DataBank IMX now has the secure network it needs to service its customers, many of which requireprivate data transport between DataBank IMX and their location.The company has one network connecting all their locations. Van Norman says standardization acrossthe organization will create more efficient operations and better services for DataBank IMX customers.“We will do the same thing in every facility, using the same network infrastructure to communicate andprovide a platform that is private and secure,” he says.For example, by connecting with the data center over Private IP, DataBank IMX can distribute applicationsacross multiple facilities. “By maximizing the use of our assets and our people, and we can deliver on amajor project for our clients with improved turnaround,” says Van Norman.And by using Concord eHealth and its reporting functionality, the CIO can not only see what’s goingon with the network, he can also plan according to immediate and long-term needs. For example, hecan look at the correlation between customers and bandwidth and he can ramp up and dial downbandwidth as needed.
Databank IMX Secures New Markets with Private IPVerizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large-business and government customers worldwide Combining urpassed global network reach with advanced communications, security, and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world.
About Verizon Business
The multi-protocol label switching (MPLS) technology inherent in the network integrates performanceand traffic management capabilities, including Enhanced Traffic Management (ETM). Van Norman can:
prioritize traffic and assign classes of service
load balance between sites
connect new facilities to the network quickly
The network control and flexibility help make DataBank IMX more competitive through responsivenessto market changes.The upgrade has reverberated throughout the organization, positively affecting business processes,IT efficiency, and even marketing. In fact, with a SAS 70 Type II certification, the company can claim asignificant market differentiator.Van Norman has also considered the network’s ability to handle voice over IP and video services. Thosedeployments are still in the future, but it’s all part of the path to growth that DataBank IMX has openedup with its network support of creative business solutions.
Lower costs, manage documents more effectively,
and improve your organization's access to information.
Contact a DataBank expert today.
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