Improve Internal Processes

Enterprise Solutions

Back Office Applications

Continuity and Disaster Recovery

Constituent Focused Solutions

Public Access

Online Services

Local Government

Permits

Public Works

Parking Tickets

Government entities have discovered a variety of ways to better serve residents and businesses through streamlined online services. Leveraging E-forms to capture request data or license application, to a 311 web site designed to capture “non-emergency” requests for service, DataBank can leverage technology to streamline processes and improve efficiency of your staff while better servicing your constituents.

E-forms
Forms are critical to how an agency or department operates its business, but they can be cumbersome and insert many pieces of paper into an already congested process. Using an electronic forms process will enable you to quickly replace paper with fully interactive forms, completed by the applicant. This incoming information can also directly integrate with your line-of-business applications, with little effort from your staff, allowing them to view, process and distribute citizens’ requests more effectively.

Forms that constituents previously completed on paper transferring the paperwork to your staff to file or scan and distribute can now be completed on the web or at a kiosk in your department. Electronic forms not only eliminate paper, handling, and filing but the also improve consistency and reduce costly processing errors. Best of all, the external customer no longer has to file multiple forms with duplicate information.

Many cities and townships are considering, or have already established a 3-1-1 “non-emergency” communication method for their citizens to report such things as:

• Abandoned vehicle
• Animal loose
• Blocked fire hydrant
• Suspected criminal activities
• Dead animal pick up
• Chronic noise complaint
• Stop sign missing
• Illegal dumping
• Street light maintenance

In the cities or townships who have successfully implemented such a program, it has substantially off-loaded the volume of calls that would be classified as non-emergency, and yet were coming in through the 9-1-1 call center.

These service requests are a great way for constituents to complete an E-form online and report the concern to their government entity. However, what happens to that request after completed by the citizen varies as much as the number of service type options available. You don’t want to provide the front end of the request collection process, without seriously working through the back office to ensure staff is not inundated with an electronic front end and the old manual process still in place on the back end.

DataBank can help your city or township streamline this process both in the collection of the information through an E-form, as well as handle/route/follow-up/resolve it electronically so as not to create a manual bottleneck once it reaches your office. After all, if a request is made, you want to make sure your citizen receives a prompt response, and you have a documented record that a complaint or concern was submitted.

Contact a DataBank Expert
To learn more on how DataBank can help you manage your documents more efficiently, lower your operating costs, and improve your organization’s access to information in a highly secure environment, contact us today.

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