Agreements and Contracts Management

When the ability to protect your company’s interest and secure payment for products and services—as well as to provide timely, exceptional customer service requires locating and reviewing customer agreements and contracts, effective document management and protection of confidential information are essential.

DataBank has a track record of accomplishment helping Customer Service and Collections professionals improve efficiency, enhance service, reduce loses and cost-effectively manage and safeguard contracts and agreements.  Our Electronic Document Management (EDM) solutions and our document conversion services:

• Eliminate Paper, no lost or misplaced customer agreements or paper-related bottlenecks – with document scanning services, paper documents are converted to digital images for instant access.
  


• Speed Collection and Reduce Loses with Easy and Secure Access to any customer agreement or supporting document, when needed – retrieve documents instantly using your desktop browser with DataBank Online Services.

• Improve efficiencies with Business Process Automation and configurable rules-based workflow to automatically route customer agreements for approval and more effectively manage Contracts and the entire Collections process.

• Leverage and Image-enable Your Existing Software Investment - DataBank Online Services and DataBank EDM offerings integrate with virtually any financial or CRM application.  Archive customer documents electronically and, when needed, retrieve them on-demand.

Whether installing EDM software or outsourcing the process to DataBank’s SAS70 Type II and PCI-DSS certified environments, DataBank can help you establish a world-class customer services and collections operations.

Eliminate paper, speed collections, reduce loses and improve customer service while reducing your operating costs.
Contact a DataBank expert today.