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CADDO PARISH

Caddo Parish, whose seat is located in City of Shreveport, Louisiana, is home to 260,000 residents. The Caddo Parish Clerk of Courts, which provides public access to court records and other legal documents, is the official record keeper for the Parish. Processing thousands of documents daily, the Clerk’s Office serves both its citizens and the court system, including judges, attorneys, and police officers.

With the goal of improving public access to records, the Clerk of Courts identified the need to streamline the ways its 70 full-time employees processed, retrieved, and archived documents. Gary Loftin, the Clerk of the Courts, determined that an onsite document management solution was key to achieving that goal. At the same time, depending completely on revenue generated from fees for services set by the Louisiana Legislature, the Clerk’s Office needed a solution that would be financially self-supporting.

WHY THE CLERK’S OFFICE CONTACTED DataBank

Over the years, DataBank and the Clerk’s Office had discussed electronic imaging. DataBank, having provided microfilm services to the Office, was familiar with their existing operations and processes. Leveraging their expertise in OnBase and its ease of configuration, their ability to rapidly deploy a solution, and their expertise in managing documents, DataBank was uniquely positioned to set up a prototype geared to the requirements of the Office and its Civil Court. In doing so, DataBank demonstrated that they could deliver and deploy the desired solution, further building confidence and trust in DataBank. But even more important than the software, the Clerk’s Office recognized the importance of selecting a partner, highly skilled in managing documents and document processes, and a partner who could provide an end-to-end solution. The Clerk’s Office selected DataBank, an authorized Platinum solution provider of OnBase Software from Hyland Software.

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