Article written by Stephanie Onofri
Local governments receive calls to duty (not to be confused with the recent video game release, but you’ve got to admit it caught your attention) from their constituents daily. These constituents hold their local governments responsible for an array of services that they want readily available. They want their questions, concerns and requests answered as soon as possible. This slow and inefficient thing called paper, though, makes it difficult for local governments to answer this call to duty.
Fortunately, paperless solutions such as Enterprise Content Management (ECM) can help local governments go above and beyond their call of duty by getting rid of that pesky paper and as a result improving constituent services, reducing costs, increasing productivity and providing offline accessibility.
Constituent Services: Employees no longer have to print and read through stack upon stack of documents. Eliminating this labor-intensive process reduces processing time from days to hours. As a result, constituents receive the information and feedback they need in a timelier manner.
Reducing Costs: Gone are the days of wasting money by printing out copies of documents to be mailed or routed to another department. Instead, these documents are stored in a single, easily accessible location.
Increasing Transparency: Automated workflows route documents to the appropriate staff for approval, review, etc. Managers can also view documents pending for each staff member and have the ability to route the document to another reviewer with a shorter queue to speed up the process.
Offline Accessibility: No longer are employees bound to their desks and offices. With an ECM system, staff has access to the database while in the field, at home, in a coffee shop or wherever they happen to be.
With the technology available to do so, it is time for local governments to respond to their call to duty. It’s time for the questions, concerns and requests of constituents to be answered in a timely manner. It’s time for ECM – Download our free Ultimate Guide to ECM below!