In today’s world, constituents are used to going online to search for any information they may need. Whether they want to find out how many licks it takes to get to the center of a Tootsie Pop or watch live streaming videos of puppies, they can find all of it fast and easily with a quick search.
This age of information and convenience means constituents expect quick, if not instant, gratification, and the same goes for government information retrieval. They want easy access to documents online so they can stay connected to their community and their local government, but this can be hard to conquer when you’re stuck with dreaded, manual processes. Now is the time to automate constituent service requests by leveraging online portals with an enterprise content management (ECM) solution.
It’s a win, win – Cut time and money while offering better service
Giving constituents instant access to information 24/7 not only saves them time, but also saves you time with fast retrieval and less inquiries that require your attention. Allowing them to access records through your website gives you the ability to effectively complete requests.
Not only can constituents gain electronic access – you can too! Forget about the costs associated with storage, printing, and copying – an ECM solution can give you the ability to access digital documents for a fraction of the time and fiscal cost of paper processes.
Magnify transparency while ensuring security
Meeting deadlines and fulfilling document requests is an important task for government entities. Using an ECM solution helps staff meet deadlines while satisfying constituents by making needed data accessible in a timely manner. This also makes government processes more transparent by enabling you to effectively present key documents such as agendas, minutes, court records, and the like to the public.
Implementing an ECM solution comes with behind-the-scenes features to protect information. It uses automated redaction and other tools to ensure that your documents are properly managed and presented to constituents with the utmost security.
An ECM solution can completely change the way government agencies share information with their constituents. For more information on adding an ECM solution or a portal to your constituent service requests, connect with one of our business process experts below!