Recently, Gartner published their yearly magic quadrant for enterprise content management. This quadrant analyzes the shifting business requirements for digital content and new technologies within the ECM market, their impact on ECM vendors, and their implications for application leaders in charge of content management.
With all the functionality that ECM presents and the fast-changing nature of today’s business, it’s no surprise that the ECM market has shifted drastically in the past year. So much in fact, that Gartner has come up with a new and improved definition for ECM. It’s previous definition was described as “products with a wide-range of capabilities for managing unstructured content.” Now, they have defined ECM to be more dynamic and adaptable:
ECM is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.
All of this rapid change raises the question, “What type of magic are these ECM vendors using to keep up with this large demand?”. Well, that’s a question for the leaders of the quadrant, and one of those leaders (and one of the largest) happens to be Hyland Software, creator of OnBase.
As the #1 reseller of OnBase, DataBank is proud to offer a product that has kept up with the changing pace of ECM in many ways, some of which are listed below:
One, unified platform
Since Hyland focuses on a singular, multipurpose platform, OnBase, everything is in one place and reachable at any moment in time for fast access and visibility. OnBase captures information from a variety of sources and stores it in one central repository that can be utilized across multiple departments. This strategy can significantly decrease operational costs and reduce the cost of file storage, licensing, and training.
Hyland continues to expand on their vertical solutions, as well as integrations with productivity suites and LOB and ERP solutions. Focusing on verticals allows us to key into an organization’s target industry and give clients exactly what they need to achieve maximum business process efficiency. With that comes many benefits such as improved turnaround times, faster response times, and better collaboration.
Strong customer focus
Hyland has accumulated so much organic growth within the ECM industry because they actually listen to their customers’ thoughts and concerns, implementing changes to their software based on real customer needs. Because of this communication, customers can take advantage of best-in-class functionality for business process automation and strong content protection.
Gartner’s predicts that by 2018, 20% of all business content will be authored by machines, so taking ECM seriously is a must. As the top reseller of OnBase, DataBank is constantly thinking of ways to keep this magic alive by putting our decades of ECM experience to work for you. For more information, download our “Ultimate Guide to ECM” below!